1. General Refund Policy

At Nobrainer Lab, we are committed to providing high-quality services and products. If you are not satisfied with your purchase, we're here to help. This refund policy outlines the conditions under which refunds may be issued.

2. Digital Products

Due to the nature of digital products, refunds are generally not provided once a download has been completed or access has been granted. However, we will consider refund requests on a case-by-case basis if:

• The product is significantly different from its description
• The product is defective or does not function as intended
• You have not downloaded or accessed the product
• The refund request is made within 14 days of purchase

3. Custom Development Services

For custom development projects and services:

• Deposits and upfront payments are non-refundable once work has commenced
• Refunds may be considered if we fail to deliver services as agreed upon in the contract
• Partial refunds may be issued for incomplete work, calculated based on milestones completed
• Cancellations must be submitted in writing with at least 48 hours notice

4. Subscription Services

For recurring subscription services:

• You may cancel your subscription at any time
• Cancellations will take effect at the end of the current billing cycle
• No refunds will be provided for partial subscription periods
• You will retain access to the service until the end of your paid period

5. How to Request a Refund

To request a refund, please follow these steps:

• Contact us through our contact page or email us directly
• Provide your order number and purchase details
• Clearly explain the reason for your refund request
• Allow 5-7 business days for our team to review your request

6. Refund Processing

Once your refund request is approved:

• Refunds will be processed to the original payment method
• Please allow 5-10 business days for the refund to appear in your account
• You will receive an email confirmation once the refund has been processed
• Payment processing fees are non-refundable

7. Non-Refundable Items

The following are generally non-refundable:

• Consultation fees
• Completed custom work that meets the agreed specifications
• Third-party services or licenses purchased on your behalf
• Shipping and handling charges

8. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration, please contact us. We will review each case individually and work with you to find a fair solution.

9. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us. Our team is here to help ensure your satisfaction.